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Google My Business Messaging Service

Google My Business now provides the option to allow you to chat directly with those that find your business listing on Google search.

This new option allows you the chat directly with customers (and potential customers), answer questions and attract more people to your business.

To turn on messaging with customers, sign in to Google My Business and look for the “Chat” card in the Home menu.

Make sure that you provide a phone number that can receive SMS messages and will be readily accessible for responding to customers.

It’s important to be responsive, polite and helpful when using the Google My Business messaging service.

Per Google: “Make sure that you don’t provide or request sensitive information during a chat with customers. Sensitive information includes, but is not limited to:

  • Credit card numbers
  • Social Security or other government identification numbers
  • Login credentials, like passwords

Avoiding sensitive content during chats keeps your and your customers’ information safe.”

Finally, make sure you are using a phone number (like a smart phone number) that can receive and send text messages.

To edit the phone number you use for chatting with customers:

  1. Sign in to Google My Business.
  2. Find the “Chat” card in the Home menu.
  3. On the right side of the “Chat” card, click Edit number.
  4. Enter your new phone number.
  5. Click Submit.

Try the new Google My Business Messaging Service.

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